You have three options to get your package:
- If you are in Paris, you can pick it up for free by appointment at metro Bonne Nouvelle.
-You can choose a drop off point near your address.
- You can also get your package delivered at home via Colissimo.
- It’s free if you come to our storage facility in Paris.
- Drop off point deliveries are from 4,55 €.
- Home delivery is from 6,50 €.
You should receive your parcel within 8 to 10 days in mainland France at your home address or a parcel drop off point if all articles are in stock and if you paid via credit card or paypal. Delivery times will be longer in all these cases:
- if you chose the drop off point delivery (delivery time is not guaranteed),
- if you order products that are not in stock,
- if you paid via check or bank transfer,
- and if your delivery address is not in mainland France.
As soon as we ship your order, you will received a tracking number by email to check the status of your package.
An article that you ordered did not meet your expectations?
Please log in and go to « orders ». Select the desired order, then select the articles that you would like to send back. You can also add a comment so that we understand why you are sending the articles back. Costs of returning products are at your expense. (If you paid via paypal, the return charges can be refunded under certain conditions.)
You will receive an e-mail as soon as the articles were returned, confirming if the return is accepted, providing that the following conditions are met: The articles are in excellent condition, can be sold again and in their original packaging.
In case of a refund, you will be informed via e-mail and we will refund you via paypal.